We're Hiring!

Technical Service Leader Role

We are looking for an experienced technician who delivers legendary customer service and creates maximum synergy at all times, aligns to our company culture and who is seeking a long-term career, stability and progression.

About Jet

Our philosophy - “Life’s better on two wheels!”

Jet Cycles is Australia’s largest Specialized dealer and a leading premium retailer in the Sydney CBD focussed on high performance road, mountain and e-bikes. From humble beginnings 12 years ago, we have grown into a world class, industry leading show room and workshop, with long term employees.

Our Culture

Our company strategy places culture at the core of our business and success. Our goal is to attract and retain people who align, value, strengthen and protect our culture and can develop through training, experience, mentoring and education.

Our Purpose: To deliver legendary customer service and maximum synergy

Our Mission: Do Good, Ride More, Have Fun and Go for Gold!

Our Values: Own it, Show you care, One Team, Do what you say!

Alignment to our culture is more important than technical skills and expertise.

About you

  • Strongly align to our company culture
  • Are good to work with and good to customers
  • Are stable and want a long-term position
  • Love helping people and working in a team
  • Thrive on accountability and responsibility
  • Are coachable, approachable and solutions focussed
  • Motivated, productive and results driven
  • Eager to learn and earn more
  • Love a fast-paced environment
  • Follow the process and do things by the numbers
  • Enjoy and take on a good challenge
  • Positive and optimistic

About our Service Leaders

As a Technical Service Leader, you deliver legendary customer service and create maximum synergy across the entire business and team.

Our technical service leaders work as part of a team to build, service and repair bikes to the highest industry standard and achieve productivity targets in a fast-paced environment with flexible hours and rotating weekend work and are capable of assisting on the sales floor.

As a Service Leader you are accountable to the Store Manager

Key responsibilities include

  • Technical service
  • Customer service
  • Sales
  • Workshop ready


Minimum 2 years full time experience in high performance bicycles and e-bikes – 5 years preferred.

Key Technical skills:

  • Electronic gears
  • E-bikes diagnostics
  • Suspension, dropper post and hydraulics
  • Wheel building and repairs


  • Base salary
  • Education and training
  • Bonus potential
  • Staff rewards
  • Staff discounts
  • Racing support

The position is available for an immediate start.

If you are interested in the position of Technical Service Leader, please send a resume and cover letter to jason@jetcycles.com.au