FAQs

COMMONLY ASKED QUESTIONS

I want to speak to someone? We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you as soon as we can. You can also hit the 'Call us' in the top left hand corner of your screen.

How much is general postage?

$10 FLAT RATE AUSTRALIA WIDE (excludes bikes, bulky & heavy items - see bike delivery options below)

We do not ship to P.O boxes. Please call us after if you have any special delivery instructions.

Bulky items include floor pumps, travel cases, roof racks, trainers, wheelsets, framesets and bikes. These larger items will attract a freight fee between $20 to $400 depending on shipping location within Australia.

How long will it take to receive my order?

We endeavour to dispatch your order within 48 hours. Order cut off time is 2pm. If ordered on the weekend, we’ll get your order out on Monday or when the item becomes available from the warehouse. Once dispatched, the timeframe in which your order will arrive is determined by the shipping company. Please refer to your tracking information provided via email for more accurate timing.

Do you ship bikes?

Yes we do - 2 options. Each brand will vary for delivery options. We cannot ship some bikes. See individual bike product page for options on that bike.

1. Ship to home ($150-$400) Get your new bike delivered in a box. ATTENTION: Whilst minimal assembly is required, basic mechanical skills and proper tools are a must. If your order includes additional items, they may arrive separately from the bike. We highly recommend taking your bike to a local bicycle mechanic if you are in any doubt when attempting assembly. If you decide to take your bike to a 3rd party for assembly or check over of your own work, additional fees will apply and these are at your own expense. If any damage is evident to the box when it arrives please take photos and contact us prior to attempting assembly.

Please note, E-BIKESS will have a higher delivery price. See product page description for individual pricing.

2. Pickup in-store (free) Pick your new bike at Jet Cycles. All bikes are professionally built and set up just for you. Please note, some bikes are still in boxes and can take up to 10 working days to assemble.

Do you ship Australia Wide?

We can ship most products Australia wide! Even some bikes (some brands we cannot ship). Rates on bikes & other heavy items may apply to various states.

We do not ship internationally at this stage. You can organise your own postage if you are outside of Australia.

How do I track my parcel?

When your order has been shipped you will receive an automated email confirmation containing your Shipping or Tracking number.

For Australia Post tracking numbers please follow the link below to track your parcel Track Aus Post Parcels For TNT Courier Service Tracking number please follow the link below to track your parcel Track TNT Parcels For Direct Freight Tracking number please follow the link below to track your parcel Track Direct Freight Parcels

Do you offer click & collect?

You can choose to pick up your purchase in-store. Please choose this option at the checkout instead of postage. Your item will be put behind the counter ready for collection once the sale is finalised online.

Please provide the following when collecting your order (Proof of purchase): your order confirmation, Valid physical photo ID: Current driver's licence or passport. Collection point during business hours:

Can someone else pick up my Click & Collect order?

Yes, you can nominate someone to collect the goods on your behalf when placing your order.

To nominate someone else to pick up your order just add their First name, Last name and Mobile number to the ‘special instructions/order notes’ section during the checkout process so that their

name appears on the order when it's being prepared for collection. We’ll send the ‘Ready for collection’ email to the email entered.

What they need to bring when collecting

· The order number: This will be in your order confirmation email.

· Valid physical photo ID: For the nominated pickup person (current, driver's license or passport.

If I buy online, are the items in stock?

Our online stock is linked to our inventory system so what you see online is in stock. While we try to keep our inventory as accurate as possible, there will sometimes be errors in the system. In this instance, we will notify you as soon as possible and process a refund on the same day.

I need to change my address?

We cannot be held responsible for an incorrect address being entered at the checkout. If you realise you have made a mistake, please contact us here.